
FREQUENTLY ASKED QUESTIONS
How do we make changes to our print? Changes are usually pretty easy. Unit emblems, mottos, buildings, patches and aircraft change all the time. Sometimes there's not even a charge to change the print. If it's just a new patch or text, then we change it for no charge. If an aircraft needs to be added, then we often already have drawings of the new aircraft and we just need to reconfigure the layout to fit it in. Buildings are another matter....they are labor intensive and there would be a charge to change that, but we keep the prices down for our regular customers.
What is the best way to frame the print(s)? The prints are designed to fit in standard sized frames: 16x20 for the large print and 11x14 for the small print. Use a ready-made frame with pre-cut mats for the most economical choice. For a more custom look, the local frame shop is a good place to start. A custom mat can be cut also and used in a ready-made frame.
Shipping This is by far the most challenging thing we face. Our carrier of choice is UPS. They track the items and they reliably deliver by the date that is stated. Shipping overnight is usually out of the question due to cost. Because of the dimensional weight, the price goes up substantially. We are in Alabama, so most east coast orders are received in 1-3 days. West coast orders can take up to 5-7 days.